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The Concierge

Details

Type of Ownership For profit - Individual
Participates in Medicare? Yes
Participates in Medicaid? No
Certified Beds 114
Continuing Care? No
Resident Council? Yes
Family Council? No
Multi-Home Chain? No
Located in a Hospital? No
Special Focus Facility? No

View:    Health Inspections  |  Quality Measures  |  Staffing  |  Fire Inspections

Health Inspections  

Most Recent Inspection: 04/05/2012

Date of last standard health inspection: 04/05/2012
Quality Indicator Survey No
Dates of Complaint Investigations: 04/01/2011 - 03/31/2012
Total number of Health Deficiencies for this nursing home: 0
Average number of Health Deficiencies in TX: 3
Average number of Health Deficiencies in US: 3
Range of Health Deficiencies in TX: 0 - 19

Inspection, 01/08/2011

Quality Care Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Provide care by qualified persons according to each resident's written plan of care. 01/08/2011 02/08/2011 2 Few

Inspection, 02/08/2006

Quality Care Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Provide necessary care and services to maintain or improve the highest well being of each resident. 02/08/2006 01/07/2007 2 Few

Inspection, 01/05/2006

Quality Care Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Provide care by qualified persons according to each resident's written plan of care. 01/05/2006 00/02/2007 2 Some
Properly care for residents needing special services 01/05/2006 00/02/2007 colostomy including: injections

Inspection, 01/09/2005

Administration Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Quickly tell the resident's doctor the results of laboratory tests. 01/09/2005 01/05/2006 2 Few
Keep accurate, complete and organized clinical records on each resident that meet professional standards. 01/09/2005 01/05/2006 2 Few
Quickly tell the resident's doctor the results of laboratory tests. 01/09/2005 01/05/2006 2 Few
Keep accurate 01/09/2005 01/05/2006 Few complete and organized clinical records on each re
Environmental Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Have a program that investigates, controls and keeps infection from spreading. 01/09/2005 01/05/2006 2 Few
Have a program that investigates 01/09/2005 01/05/2006 Few controls and keeps infection from spreading.
Nutrition and Dietary Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Store, cook, and serve food in a safe and clean way. 01/09/2005 01/05/2006 2 Many
Store 01/09/2005 01/05/2006 and serve food in a safe and clean way. cook
Pharmacy Service Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Ensure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being. 01/09/2005 01/05/2006 2 Few
Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards. 01/09/2005 01/05/2006 2 Few
Ensure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being. 01/09/2005 01/05/2006 2 Few
Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards. 01/09/2005 01/05/2006 2 Few

Inspection, 00/05/2004

Administration Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service. 00/05/2004 03/00/2004 2 Few
Give or get quality laboratory services/tests in a timely manner to meet the needs of residents. 00/05/2004 00/01/2005 2 Few
Provide or obtain laboratory services only when ordered by the attending physician. 00/05/2004 02/07/2004 2 Few
Train all employees on what to do in an emergency, and carry out unannounced staff drills. 00/05/2004 00/01/2005 2 Few
Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service. 00/05/2004 03/00/2004 2 Few
Give or get quality laboratory services/tests in a timely manner to meet the needs of residents. 00/05/2004 00/01/2005 2 Few
Provide or obtain laboratory services only when ordered by the attending physician. 00/05/2004 02/07/2004 2 Few
Train all employees on what to do in an emergency 00/05/2004 00/01/2005 Few and carry out unannounced staff drills.
Environmental Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Dispose of garbage and refuse properly. 00/05/2004 02/08/2004 2 Few
Dispose of garbage and refuse properly. 00/05/2004 02/08/2004 2 Few
Mistreatment Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Keep each resident free from physical restraints, unless needed for medical treatment. 00/05/2004 00/01/2005 2 Few
Keep each resident free from physical restraints 00/05/2004 00/01/2005 Few unless needed for medical treatment.
Nutrition and Dietary Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Store, cook, and serve food in a safe and clean way. 00/05/2004 03/00/2004 2 Some
Store 00/05/2004 03/00/2004 and serve food in a safe and clean way. cook
Pharmacy Service Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Provide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse. 00/05/2004 00/01/2005 2 Few
Quality Care Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Provide care by qualified persons according to each resident's written plan of care. 00/05/2004 02/07/2004 2 Few
Provide care by qualified persons according to each resident's written plan of care. 00/05/2004 02/07/2004 2 Few
Resident Assessment Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Ensure each resident receives an accurate assessment by a qualified health professional. 00/05/2004 00/01/2005 2 Some
Provide proper discharge planning and communication, of the resident's health status and summary of the resident's nursing home stay. 00/05/2004 03/00/2004 2 Few
Ensure each resident receives an accurate assessment by a qualified health professional. 00/05/2004 00/01/2005 2 Some
Provide proper discharge planning and communication 00/05/2004 03/00/2004 Few of the resident's health status and summary of the

Inspection, 00/03/2003

Environmental Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents. 00/03/2003 02/03/2003 2 Few
Resident Assessment Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Ensure each resident receives an accurate assessment by a qualified health professional. 00/03/2003 02/03/2003 2 Few

Inspection, 01/05/2002

Administration Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Quickly tell the resident's doctor the results of laboratory tests. 01/05/2002 01/08/2003 2 Some
Keep accurate, complete and organized clinical records on each resident that meet professional standards. 01/05/2002 01/08/2003 2 Few
Quickly tell the resident's doctor the results of laboratory tests. 01/05/2002 01/08/2003 2 Some
Environmental Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Have a program that investigates, controls and keeps infection from spreading. 01/05/2002 01/08/2003 2 Many
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. 01/05/2002 02/02/2002 1 Many
Have a program that investigates 01/05/2002 01/08/2003 Many controls and keeps infection from spreading.
Make sure that the nursing home area is safe 01/05/2002 02/02/2002 clean and comfortable for residents easy to use
Nutrition and Dietary Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Store, cook, and serve food in a safe and clean way. 01/05/2002 01/08/2002 2 Many
Store 01/05/2002 01/08/2002 and serve food in a safe and clean way. cook
Pharmacy Service Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Keep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%. 01/05/2002 01/08/2003 2 Some
At least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor. 01/05/2002 01/02/2003 2 Few
At least once a month 01/05/2002 01/02/2003 Few have a licensed pharmacist review each resident's
Quality Care Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Provide care by qualified persons according to each resident's written plan of care. 01/05/2002 01/08/2003 2 Few
Provide necessary care and services to maintain or improve the highest well being of each resident. 01/05/2002 01/08/2003 2 Few
Ensure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions. 01/05/2002 01/02/2003 2 Some
Provide care by qualified persons according to each resident's written plan of care. 01/05/2002 01/08/2003 2 Few
Provide necessary care and services to maintain or improve the highest well being of each resident. 01/05/2002 01/08/2003 2 Few
Ensure that each resident who enters the nursing home without a catheter is not given a catheter 01/05/2002 01/02/2003 and that incontinent patients receive proper servi unless medically necessary
Resident Assessment Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Assess in a timely manner the resident when the resident enters the nursing home. 01/05/2002 00/08/2003 2 Few
Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. 01/05/2002 01/08/2003 2 Some
Coordinate assessments with the pre-admission screening and resident review program for mentally-ill and mentally-retarded patients. 01/05/2002 01/02/2003 2 Few
Make sure that doctors see a resident's plan of care at every visit and make notes about progress and orders in writing. 01/05/2002 01/02/2003 2 Some
Assess in a timely manner the resident when the resident enters the nursing home. 01/05/2002 00/08/2003 2 Few
Develop a complete care plan that meets all the resident's needs 01/05/2002 01/08/2003 Some with timetables and actions that can be measured.
Coordinate assessments with the pre-admission screening and resident review program for mentally-ill and mentally-retarded patients. 01/05/2002 01/02/2003 2 Few
Make sure that doctors see a resident's plan of care at every visit and make notes about progress and orders in writing. 01/05/2002 01/02/2003 2 Some
Resident Rights Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Let residents refuse treatment, refuse to take part in an experiment, or formulate advance directives. 01/05/2002 01/02/2003 2 Few
Let residents refuse treatment 01/05/2002 01/02/2003 or formulate advance directives. refuse to take part in an experiment

Inspection, 00/07/2001

Pharmacy Service Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Provide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse. 00/07/2001 01/00/2001 2 Some

Nursing Home Staffing  

Information comes from data that the nursing home reports to its state agency. It contains the nursing home staffing hours for a two-week period prior to the time of the state inspection. CMS receives this data and converts it into the number of staff hours per resident per day.

National Average Average in TX Golden Living Center, Asheville
RN Staff Only1 N/A N/A 2 out of 5 stars
Total Number of Residents 86 72 77
Total, Licensed Nurse Staff Hours
per Resident per Day
16 hours 51 minutes 29 hours 19 minutes 1 hour 33 minutes
RN Hours
per Resident per Day
16 hours 3 minutes 28 hours 29 minutes 34 minutes
LPN/LVN Hours
per Resident per Day
16 hours 17 minutes 29 hours 31 minutes 59 minutes
CNA Hours
per Resident per Day
17 hours 46 minutes 30 hours 19 minutes 2 hours 18 minutes

1 The star rating a nursing home received for the information it provided about its Registered Nurse (RN) staffing. RNs have between 2 and 6 years of education.

Quality Measures  

Information comes from data that the nursing home reports to its state agency. It contains the nursing home staffing hours for a two-week period prior to the time of the state inspection. CMS receives this data and converts it into the number of staff hours per resident per day.

Long-Term Residents

Short-Term Residents

Fire Safety Inspections

Lists the fire safety requirements that the nursing home failed to meet. Fire safety results are not included in the nursing home's Overall Rating.

Most Recent Inspection: 04/03/2012

Automatic Sprinkler Systems in all required areas Yes
Date of last standard fire safety inspection: 04/03/2012
Dates of Complaint Investigations: 04/01/2011 - 03/31/2012
Total number of Fire Safety Deficiencies for this nursing home: 0
Average number of Fire Safety Deficiencies in TX: 1
Average number of Fire Safety Deficiencies in US: 2
Range of Fire Safety Deficiencies in TX: 0 - 1

Inspection, 01/09/2005

Building Construction Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
A two-hour-resistant firewall separation. 01/09/2005 01/05/2006 1 Many
Building Service Equipment Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Properly protected cooking facilities. 01/09/2005 01/05/2006 1 Many
Electrical Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Properly installed electrical wiring and equipment. 01/09/2005 01/05/2006 1 Many
Exits and Egress Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Exits that are accessible at all times. 01/09/2005 01/05/2006 1 Many
Fire Alarm Systems Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
A fire alarm system that can be heard throughout the facility. 01/09/2005 01/05/2006 1 Many
An approved installation, maintenance and testing program for fire alarm systems. 01/09/2005 01/05/2006 2 Many
Illumination and Emergency Power Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Emergency lighting that can last at least 1 1/2 hours. 01/09/2005 01/05/2006 1 Many
Smoke Compartmentation and Control Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Walls that prevent smoke from passing through and would resist fire for at least one hour. 01/09/2005 01/05/2006 2 Few
Vertical Openings Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Proper stairway enclosures and vertical shafts. 01/09/2005 01/05/2006 1 Many

Inspection, 00/03/2004

Automatic Sprinkler Systems Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
An approved automatic sprinkler system connected to the fire alarm system. 00/03/2004 00/03/2005 2 Many
Automatic sprinkler systems that have been maintained in working order. 00/03/2004 01/00/2004 2 Many
Corridor Walls and Doors Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Signs that state that exit doors are to be kept closed. 00/03/2004 02/00/2004 2 Some
Electrical Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Properly installed electrical wiring and equipment. 00/03/2004 01/00/2004 2 Many
Emergency Plans and Fire Drills Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Record of quarterly fire drills for each shift under varying conditions. 00/03/2004 02/08/2004 2 Many
Fire Alarm Systems Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
An approved installation, maintenance and testing program for fire alarm systems. 00/03/2004 00/05/2004 2 Many
Hazardous Area Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Special areas constructed so that walls can resist fire for one hour or an approved fire extinguishing system. 00/03/2004 01/00/2004 2 Few
Properly installed hallway dispensers for alcohol-based hand rub. 00/03/2004 00/01/2005 2 Many
Illumination and Emergency Power Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Properly located and lighted Exit" signs." 00/03/2004 02/00/2004 2 Some
Medical Gases and Anesthetizing Areas Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Proper medical gas storage and administration areas. 00/03/2004 01/00/2004 2 Many
Miscellaneous Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Other fire safety features required by fire safety codes. 00/03/2004 00/05/2004 2 Few
Smoke Compartmentation and Control Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Walls that prevent smoke from passing through and would resist fire for at least one hour. 00/03/2004 00/03/2005 2 Few
Proper construction of ducts through walls designed to prevent smoke passage. 00/03/2004 00/03/2005 2 Many
Smoking Regulations Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Posted No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed." 00/03/2004 02/08/2004 2 Many
Vertical Openings Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Proper stairway enclosures and vertical shafts. 00/03/2004 01/00/2004 2 Some

Inspection, 02/06/2002

Automatic Sprinkler Systems Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
An approved automatic sprinkler system connected to the fire alarm system. 02/06/2002 01/03/2003 2 Few
Properly working alarms on sprinkler valves. 02/06/2002 01/03/2003 2 Many
Automatic sprinkler systems that have been maintained in working order. 02/06/2002 01/08/2003 1 Many
Portable fire extinguishers. 02/06/2002 02/07/2002 1 Many
Building Service Equipment Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
A properly installed and maintained dumbwaiter or escalator. 02/06/2002 02/06/2002 1 Many
Electrical Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Properly installed electrical wiring and equipment. 02/06/2002 01/05/2003 2 Some
Fire Alarm Systems Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Properly maintained smoke detectors. 02/06/2002 01/03/2003 1 Many
Hazardous Area Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Special areas constructed so that walls can resist fire for one hour or an approved fire extinguishing system. 02/06/2002 01/03/2003 2 Few
 

2310 South Eldridge Parkway
Houston, TX 77077

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