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Heartland Of Charleston

Details

Type of Ownership For profit - Corporation
Participates in Medicare? Yes
Participates in Medicaid? Yes
Certified Beds 184
Continuing Care? No
Resident Council? Yes
Family Council? No
Multi-Home Chain? No
Located in a Hospital? No
Special Focus Facility? No

View:    Health Inspections  |  Quality Measures  |  Staffing  |  Fire Inspections

Health Inspections  

Most Recent Inspection: 06/08/2011

Date of last standard health inspection: 06/08/2011
Quality Indicator Survey No
Dates of Complaint Investigations: 04/01/2011 - 03/31/2012
Total number of Health Deficiencies for this nursing home: 4
Average number of Health Deficiencies in WV: 3
Average number of Health Deficiencies in US: 3
Range of Health Deficiencies in WV: 0 - 8
Administration Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Keep accurate 02/02/2012 00/08/2002 Few complete and organized clinical records on each re
Environmental Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents. 02/02/2012 00/08/2002 3 Few
Mistreatment Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
1) Hire only people with no legal history of abusing 02/02/2012 00/08/2002 neglect or mistreatment of residents. neglecting or mistreating residents; or 2) report
Quality Care Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Provide necessary care and services to maintain or improve the highest well being of each resident. 02/02/2012 00/08/2002 2 Few

Inspection, 01/01/2011

Resident Rights Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality. 01/01/2011 02/02/2011 2 Few

Inspection, 01/09/2010

Mistreatment Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
1) Hire only people with no legal history of abusing 01/09/2010 02/05/2010 neglect or mistreatment of residents. neglecting or mistreating residents; or 2) report
Develop and implement policies for 1) screening and training employees; and the 2) prevention 01/09/2010 02/05/2010 investigation identification

Inspection, 00/07/2010

Quality Care Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Assist those residents who need help with eating/drinking 00/07/2010 01/05/2011 Few grooming and personal and oral hygiene.
Ensure that residents with limited range of motion receive appropriate treatment and services to increase range of motion or prevent further decrease in range of motion. 00/07/2010 01/05/2011 2 Few

Inspection, 02/05/2008

Mistreatment Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Protect each resident from mistreatment 02/05/2008 01/09/2010 Few neglect and misappropriation of personal property.
Resident Rights Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Immediately tell the resident 02/05/2008 01/09/2010 and a family member of situations (injury/decline/ the resident's doctor

Inspection, 00/04/2008

Mistreatment Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
1) Hire only people with no legal history of abusing 00/04/2008 02/05/2010 neglect or mistreatment of residents. neglecting or mistreating residents; or 2) report
Develop and implement policies for 1) screening and training employees; and the 2) prevention 00/04/2008 02/05/2010 investigation identification

Inspection, 02/01/2006

Administration Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Give or get quality laboratory services/tests in a timely manner to meet the needs of residents. 02/01/2006 02/06/2007 2 Few
Environmental Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents. 02/01/2006 02/06/2007 2 Few
Mistreatment Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
1) Hire only people with no legal history of abusing 02/01/2006 02/06/2007 neglect or mistreatment of residents. neglecting or mistreating residents; or 2) report
Resident Assessment Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Allow residents the right to participate in the planning or revision of care and treatment. 02/01/2006 02/06/2007 2 Few
Resident Rights Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Try to resolve each resident's complaints quickly. 02/01/2006 02/06/2007 2 Few

Inspection, 00/08/2006

Administration Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Post nurse staffing information/data on a daily basis. 00/08/2006 02/05/2008 1 Some
Keep signed and dated reports of x-rays and other diagnostic services. 00/08/2006 01/09/2010 2 Few
Set up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action. 00/08/2006 02/05/2008 2 Some
Post nurse staffing information/data on a daily basis. 00/08/2006 02/05/2008 1 Some
Environmental Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents. 00/08/2006 02/05/2008 3 Few
Have a program that investigates, controls and keeps infection from spreading. 00/08/2006 02/05/2008 2 Some
Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents. 00/08/2006 02/05/2008 3 Few
Have a program that investigates 00/08/2006 02/05/2008 Some controls and keeps infection from spreading.
Mistreatment Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Protect each resident from mistreatment, neglect and misappropriation of personal property. 00/08/2006 01/09/2010 3 Few
Nutrition and Dietary Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Provide special eating equipment and utensils for each resident who needs them. 00/08/2006 02/05/2008 2 Few
Store, cook, and serve food in a safe and clean way. 00/08/2006 02/05/2008 2 Many
Pharmacy Service Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Ensure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being. 00/08/2006 02/05/2008 2 Few
Keep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%. 00/08/2006 02/05/2008 2 Some
Provide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse. 00/08/2006 02/05/2008 2 Some
At least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor. 00/08/2006 02/05/2008 2 Few
Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards. 00/08/2006 02/05/2008 2 Some
Keep the rate of medication errors (wrong drug 00/08/2006 02/05/2008 wrong time) to less than 5%. wrong dose
Provide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse. 00/08/2006 02/05/2008 2 Some
Quality Care Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Provide medically-related social services to help each resident achieve the highest possible quality of life. 00/08/2006 01/09/2010 2 Few
Ensure services provided by the nursing facility meet professional standards of quality. 00/08/2006 02/05/2008 2 Few
Provide care by qualified persons according to each resident's written plan of care. 00/08/2006 02/05/2008 2 Few
Provide necessary care and services to maintain or improve the highest well being of each resident. 00/08/2006 02/05/2008 3 Few
Assist those residents who need help with eating/drinking, grooming and personal and oral hygiene. 00/08/2006 01/09/2010 2 Few
Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. 00/08/2006 02/05/2008 2 Few
Ensure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions. 00/08/2006 02/05/2008 2 Few
Ensure that residents with limited range of motion receive appropriate treatment and services to increase range of motion or prevent further decrease in range of motion. 00/08/2006 02/05/2008 2 Few
Ensure residents maintain acceptable nutritional status. 00/08/2006 02/05/2008 2 Few
Provide or obtain dental services for each resident. 00/08/2006 02/05/2008 2 Few
Provide necessary care and services to maintain or improve the highest well being of each resident. 00/08/2006 02/05/2008 3 Few
Assist those residents who need help with eating/drinking 00/08/2006 01/09/2010 Few grooming and personal and oral hygiene.
Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. 00/08/2006 02/05/2008 2 Few
Resident Assessment Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Conduct initial and periodic assessments of each resident's functional capacity. 00/08/2006 02/05/2008 2 Some
Ensure each resident receives an accurate assessment by a qualified health professional. 00/08/2006 01/09/2010 2 Few
Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. 00/08/2006 02/05/2008 2 Some
Allow residents the right to participate in the planning or revision of care and treatment. 00/08/2006 02/05/2008 2 Few
Conduct initial and periodic assessments of each resident's functional capacity. 00/08/2006 02/05/2008 2 Some
Develop a complete care plan that meets all the resident's needs 00/08/2006 02/05/2008 Some with timetables and actions that can be measured.
Resident Rights Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Give residents a notice of rights, rules, services and charges. 00/08/2006 02/05/2008 1 Many
Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality. 00/08/2006 02/05/2008 2 Few
Reasonably accommodate the needs and preferences of each resident. 00/08/2006 02/05/2008 2 Few
Give residents a notice of rights 00/08/2006 02/05/2008 services and charges. rules
Immediately tell the resident 00/08/2006 01/09/2010 and a family member of situations (injury/decline/ the resident's doctor
Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality. 00/08/2006 02/05/2008 2 Few
Reasonably accommodate the needs and preferences of each resident. 00/08/2006 02/05/2008 2 Few

Inspection, 03/00/2005

Administration Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Keep accurate 03/00/2005 02/06/2007 Many complete and organized clinical records on each re
Resident Rights Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Provide timely notification to the resident before transfer or discharge. 03/00/2005 02/06/2007 2 Few
Tell the resident or the resident 03/00/2005 02/06/2007 2 Few

Inspection, 01/00/2005

Administration Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Operate and provide services according to Federal 01/00/2005 02/06/2007 and local laws and professional standards. State
Environmental Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents. 01/00/2005 02/06/2007 2 Some
Mistreatment Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
1) Hire only people with no legal history of abusing 01/00/2005 02/06/2007 neglect or mistreatment of residents. neglecting or mistreating residents; or 2) report
Resident Assessment Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Allow residents the right to participate in the planning or revision of care and treatment. 01/00/2005 02/06/2007 2 Few
Resident Rights Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Give the resident's representative the ability to exercise the resident's rights. 01/00/2005 02/06/2007 2 Few
Allow residents to have visitors. 01/00/2005 02/06/2007 3 Few

Inspection, 01/09/2004

Mistreatment Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. 01/09/2004 01/04/2005 2 Few
Quality Care Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Provide care by qualified persons according to each resident's written plan of care. 01/09/2004 01/04/2005 2 Few
Assist those residents who need help with eating/drinking, grooming and personal and oral hygiene. 01/09/2004 01/04/2005 2 Few
Provide or obtain dental services for each resident. 01/09/2004 01/04/2005 2 Few
Resident Assessment Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. 01/09/2004 01/04/2005 2 Few

Inspection, 00/07/2004

Pharmacy Service Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Provide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse. 00/07/2004 00/04/2005 2 Few
Resident Assessment Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Make sure that doctors visit residents regularly 00/07/2004 00/04/2005 Few as required.

Inspection, 02/01/2003

Environmental Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents. 02/01/2003 02/01/2003 3 Few
Resident Assessment Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Ensure each resident receives an accurate assessment by a qualified health professional. 02/01/2003 01/04/2005 2 Few

Inspection, 01/07/2003

Administration Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Post nurse staffing information/data on a daily basis. 01/07/2003 01/08/2003 1 Many
Mistreatment Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
1) Hire only people with no legal history of abusing 01/07/2003 01/08/2003 neglect or mistreatment of residents. neglecting or mistreating residents; or 2) report
Resident Rights Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Reasonably accommodate the needs and preferences of each resident. 01/07/2003 01/08/2003 2 Few

Inspection, 01/01/2003

Environmental Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Have a program that investigates 01/01/2003 00/04/2005 Some controls and keeps infection from spreading.
Quality Care Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Provide necessary care and services to maintain or improve the highest well being of each resident. 01/01/2003 00/04/2005 3 Few
Assist those residents who need help with eating/drinking 01/01/2003 00/04/2005 Some grooming and personal and oral hygiene.
Have enough nurses to care for every resident in a way that maximizes the resident's well being. 01/01/2003 00/04/2005 2 Some
Resident Assessment Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Develop a complete care plan that meets all the resident's needs 01/01/2003 00/04/2005 Few with timetables and actions that can be measured.

Inspection, 00/03/2002

Resident Rights Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Provide timely notification to the resident before transfer or discharge. 00/03/2002 01/07/2003 2 Few
Tell the resident or the resident 00/03/2002 01/07/2003 2 Few

Inspection, 02/08/2001

Administration Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Set up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action. 02/08/2001 02/03/2003 2 Some
Environmental Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Provide housekeeping and maintenance services. 02/08/2001 02/03/2003 2 Some
Pharmacy Service Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Ensure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being. 02/08/2001 02/03/2003 2 Few
At least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor. 02/08/2001 02/03/2003 2 Few
Quality Care Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Ensure services provided by the nursing facility meet professional standards of quality. 02/08/2001 02/03/2003 2 Few
Provide necessary care and services to maintain or improve the highest well being of each resident. 02/08/2001 02/03/2003 2 Few
Develop policies and procedures for influenza and pneumococcal immunizations. 02/08/2001 02/03/2003 2 Some
Provide or obtain dental services for each resident. 02/08/2001 02/03/2003 2 Few
Resident Assessment Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Ensure each resident receives an accurate assessment by a qualified health professional. 02/08/2001 02/03/2003 2 Few

Inspection, 01/03/2001

Environmental Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents. 01/03/2001 00/09/2002 2 Few

Inspection, 00/08/2001

Administration Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Tell the attending physician the results of x-rays and other tests 00/08/2001 00/01/2002 Few in a timely manner.
Environmental Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents. 00/08/2001 00/01/2002 2 Few
Resident Assessment Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Allow residents the right to participate in the planning or revision of care and treatment. 00/08/2001 00/01/2002 2 Few
Resident Rights Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality. 00/08/2001 00/01/2002 2 Some

Nursing Home Staffing  

Information comes from data that the nursing home reports to its state agency. It contains the nursing home staffing hours for a two-week period prior to the time of the state inspection. CMS receives this data and converts it into the number of staff hours per resident per day.

National Average Average in WV Golden Living Center, Asheville
RN Staff Only1 N/A N/A 4 out of 5 stars
Total Number of Residents 86 74 109
Total, Licensed Nurse Staff Hours
per Resident per Day
16 hours 51 minutes 14 hours 50 minutes 1 hour 33 minutes
RN Hours
per Resident per Day
16 hours 3 minutes 13 hours 58 minutes 47 minutes
LPN/LVN Hours
per Resident per Day
16 hours 17 minutes 14 hours 9 minutes 45 minutes
CNA Hours
per Resident per Day
17 hours 46 minutes 15 hours 40 minutes 2 hours 14 minutes

1 The star rating a nursing home received for the information it provided about its Registered Nurse (RN) staffing. RNs have between 2 and 6 years of education.

Quality Measures  

Information comes from data that the nursing home reports to its state agency. It contains the nursing home staffing hours for a two-week period prior to the time of the state inspection. CMS receives this data and converts it into the number of staff hours per resident per day.

Long-Term Residents

Short-Term Residents

Fire Safety Inspections

Lists the fire safety requirements that the nursing home failed to meet. Fire safety results are not included in the nursing home's Overall Rating.

Most Recent Inspection: 06/01/2011

Automatic Sprinkler Systems in all required areas Yes
Date of last standard fire safety inspection: 06/01/2011
Dates of Complaint Investigations: 04/01/2011 - 03/31/2012
Total number of Fire Safety Deficiencies for this nursing home: 0
Average number of Fire Safety Deficiencies in WV: 0
Average number of Fire Safety Deficiencies in US: 2
Range of Fire Safety Deficiencies in WV: 0 - 0

Inspection, 00/01/2006

Medical Gases and Anesthetizing Areas Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Proper medical gas storage and administration areas. 00/01/2006 02/08/2006 1 Many

Inspection, 02/00/2001

Smoke Compartmentation and Control Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Walls that prevent smoke from passing through and would resist fire for at least one hour. 02/00/2001 02/00/2001 1 Many
 

3819 Chesterfield Avenue
Charleston, WV 25304

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