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Desert Haven Care Center

Details

Type of Ownership For profit - Corporation
Participates in Medicare? Yes
Participates in Medicaid? Yes
Certified Beds 115
Continuing Care? No
Resident Council? Yes
Family Council? No
Multi-Home Chain? No
Located in a Hospital? No
Special Focus Facility? No

View:    Health Inspections  |  Quality Measures  |  Staffing  |  Fire Inspections

Health Inspections  

Most Recent Inspection: 04/29/2011

Date of last standard health inspection: 04/29/2011
Quality Indicator Survey No
Dates of Complaint Investigations: 04/01/2011 - 03/31/2012
Total number of Health Deficiencies for this nursing home: 0
Average number of Health Deficiencies in AZ: 4
Average number of Health Deficiencies in US: 3
Range of Health Deficiencies in AZ: 0 - 12

Inspection, 02/07/2010

Environmental Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents. 02/07/2010 02/02/2012 3 Few
Quality Care Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Provide medically-related social services to help each resident achieve the highest possible quality of life. 02/07/2010 02/02/2012 2 Few
Ensure services provided by the nursing facility meet professional standards of quality. 02/07/2010 02/02/2012 2 Few
Provide care by qualified persons according to each resident's written plan of care. 02/07/2010 02/02/2012 2 Few

Inspection, 01/02/2010

Mistreatment Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
1) Hire only people with no legal history of abusing 01/02/2010 00/04/2011 neglect or mistreatment of residents. neglecting or mistreating residents; or 2) report
Nutrition and Dietary Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Make sure that special or therapeutic diets are ordered by the attending doctor. 01/02/2010 00/04/2011 2 Few

Inspection, 01/01/2006

Environmental Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Provide housekeeping and maintenance services. 01/01/2006 03/01/2007 2 Some
Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents. 01/01/2006 03/01/2007 3 Few
Put firmly secured handrails on each side of hallways. 01/01/2006 03/01/2007 2 Few
Provide housekeeping and maintenance services. 01/01/2006 03/01/2007 2 Some
Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents. 01/01/2006 03/01/2007 3 Few
Mistreatment Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Keep each resident free from physical restraints, unless needed for medical treatment. 01/01/2006 03/01/2007 2 Few
1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. 01/01/2006 03/01/2007 2 Few
Develop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property. 01/01/2006 03/01/2007 2 Few
1) Hire only people with no legal history of abusing 01/01/2006 03/01/2007 neglect or mistreatment of residents. neglecting or mistreating residents; or 2) report
Develop and implement policies for 1) screening and training employees; and the 2) prevention 01/01/2006 03/01/2007 investigation identification
Nutrition and Dietary Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Store, cook, and serve food in a safe and clean way. 01/01/2006 03/01/2007 2 Some
Pharmacy Service Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards. 01/01/2006 03/01/2007 2 Few
Quality Care Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Develop policies and procedures for influenza and pneumococcal immunizations. 01/01/2006 03/01/2007 2 Few
Resident Assessment Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Provide doctor's orders for the resident's immediate care at the time the resident was admitted. 01/01/2006 03/01/2007 2 Few
Conduct initial and periodic assessments of each resident's functional capacity. 01/01/2006 03/01/2007 2 Few
Allow residents the right to participate in the planning or revision of care and treatment. 01/01/2006 03/01/2007 2 Few
Resident Rights Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Keep residents' personal and medical records private and confidential. 01/01/2006 03/01/2007 2 Few
Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality. 01/01/2006 03/01/2007 2 Few
Give notice to the resident before a room or roommate change. 01/01/2006 03/01/2007 2 Few

Inspection, 02/09/2004

Administration Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
1) Review the work of each nurse aide every year; and 2) give regular in-service training based upon these reviews. 02/09/2004 02/02/2006 2 Few
Environmental Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Provide housekeeping and maintenance services. 02/09/2004 02/02/2006 2 Some
Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents. 02/09/2004 02/02/2006 3 Few
Have enough outside ventilation via a window or mechanical ventilation, or both. 02/09/2004 02/02/2006 2 Many
Mistreatment Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. 02/09/2004 02/02/2006 2 Few
Pharmacy Service Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Ensure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being. 02/09/2004 02/02/2006 2 Few
Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards. 02/09/2004 02/02/2006 2 Some
Quality Care Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Ensure services provided by the nursing facility meet professional standards of quality. 02/09/2004 02/02/2006 2 Few
Provide necessary care and services to maintain or improve the highest well being of each resident. 02/09/2004 02/02/2006 2 Few
Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. 02/09/2004 02/02/2006 3 Few
Ensure services provided by the nursing facility meet professional standards of quality. 02/09/2004 02/02/2006 2 Few
Provide necessary care and services to maintain or improve the highest well being of each resident. 02/09/2004 02/02/2006 2 Few
Resident Assessment Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Conduct initial and periodic assessments of each resident's functional capacity. 02/09/2004 02/02/2006 2 Few
Allow residents the right to participate in the planning or revision of care and treatment. 02/09/2004 02/02/2006 2 Few
Resident Rights Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. 02/09/2004 02/02/2006 2 Few
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home. 02/09/2004 02/02/2006 2 Some
Keep residents' personal and medical records private and confidential. 02/09/2004 02/02/2006 2 Few
Allow residents to easily view the results of the nursing home's most recent inspection. 02/09/2004 02/02/2006 1 Many
Send unopened mail from residents and promptly deliver unopened mail to residents. 02/09/2004 02/02/2006 2 Some
Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality. 02/09/2004 02/02/2006 2 Few

Inspection, 02/08/2001

Administration Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service. 02/08/2001 02/03/2003 2 Few
Keep accurate, complete and organized clinical records on each resident that meet professional standards. 02/08/2001 02/06/2002 1 Some
Have a detailed, written plan for disasters and emergencies, such as fire, severe weather, and missing residents. 02/08/2001 02/03/2003 2 Some
Train all employees on what to do in an emergency, and carry out unannounced staff drills. 02/08/2001 02/06/2002 2 Some
Environmental Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Provide housekeeping and maintenance services. 02/08/2001 02/06/2002 2 Some
Provide adequate and comfortable lighting levels in all areas. 02/08/2001 02/06/2002 2 Few
Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents. 02/08/2001 02/06/2002 2 Some
Have a program that investigates, controls and keeps infection from spreading. 02/08/2001 02/06/2002 2 Few
Have enough backup water supply for essential areas of the nursing home. 02/08/2001 02/03/2003 2 Some
Nutrition and Dietary Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Make sure menus meet the resident's nutritional needs and that there is a prepared menu by which nutritious meals have been planned for the resident and followed. 02/08/2001 02/03/2003 2 Some
Make sure that special or therapeutic diets are ordered by the attending doctor. 02/08/2001 02/03/2003 2 Few
Store, cook, and serve food in a safe and clean way. 02/08/2001 02/03/2003 2 Some
Pharmacy Service Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Ensure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being. 02/08/2001 02/03/2003 2 Some
Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards. 02/08/2001 02/03/2003 2 Few
Quality Care Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Ensure services provided by the nursing facility meet professional standards of quality. 02/08/2001 02/03/2003 2 Some
Provide necessary care and services to maintain or improve the highest well being of each resident. 02/08/2001 02/03/2003 2 Some
Resident Assessment Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Assure that each resident 02/08/2001 02/06/2002 2 Few
Allow residents the right to participate in the planning or revision of care and treatment. 02/08/2001 02/03/2003 2 Some
Resident Rights Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Keep residents' personal and medical records private and confidential. 02/08/2001 02/03/2003 2 Some
Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality. 02/08/2001 02/03/2003 2 Some
Reasonably accommodate the needs and preferences of each resident. 02/08/2001 02/03/2003 2 Few

Nursing Home Staffing

Information comes from data that the nursing home reports to its state agency. It contains the nursing home staffing hours for a two-week period prior to the time of the state inspection. CMS receives this data and converts it into the number of staff hours per resident per day.

National Average Average in AZ Golden Living Center, Asheville
RN Staff Only1 N/A N/A NA
Total Number of Residents 86 79 78
Total, Licensed Nurse Staff Hours
per Resident per Day
16 hours 51 minutes 15 hours 10 minutes 999 hours 59 minutes
RN Hours
per Resident per Day
16 hours 3 minutes 14 hours 17 minutes 999 hours 59 minutes
LPN/LVN Hours
per Resident per Day
16 hours 17 minutes 14 hours 24 minutes 999 hours 59 minutes
CNA Hours
per Resident per Day
17 hours 46 minutes 15 hours 56 minutes 999 hours 59 minutes

1 The star rating a nursing home received for the information it provided about its Registered Nurse (RN) staffing. RNs have between 2 and 6 years of education.

Quality Measures  

Information comes from data that the nursing home reports to its state agency. It contains the nursing home staffing hours for a two-week period prior to the time of the state inspection. CMS receives this data and converts it into the number of staff hours per resident per day.

Long-Term Residents

Short-Term Residents

Fire Safety Inspections

Lists the fire safety requirements that the nursing home failed to meet. Fire safety results are not included in the nursing home's Overall Rating.

Most Recent Inspection: 05/03/2011

Automatic Sprinkler Systems in all required areas Yes
Date of last standard fire safety inspection: 05/03/2011
Dates of Complaint Investigations: 04/01/2011 - 03/31/2012
Total number of Fire Safety Deficiencies for this nursing home: 0
Average number of Fire Safety Deficiencies in AZ: 0
Average number of Fire Safety Deficiencies in US: 2
Range of Fire Safety Deficiencies in AZ: 0 - 0

Inspection, 01/03/2006

Automatic Sprinkler Systems Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Automatic sprinkler systems that have been maintained in working order. 01/03/2006 00/03/2007 2 Few
Corridor Walls and Doors Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Corridor and hallway doors that block smoke. 01/03/2006 00/03/2007 2 Some
Electrical Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Weekly inspections and monthly testing of generators. 01/03/2006 00/03/2007 2 Some
Properly installed electrical wiring and equipment. 01/03/2006 00/03/2007 2 Some
Exits and Egress Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Exits that are accessible at all times. 01/03/2006 00/03/2007 2 Few
Corridors or aisles that are unobstructed and are at least 8 feet in width. 01/03/2006 00/03/2007 2 Few

Inspection, 00/03/2005

Automatic Sprinkler Systems Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Automatic sprinkler systems that have been maintained in working order. 00/03/2005 02/00/2005 2 Many
Building Construction Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Approved construction type or materials. 00/03/2005 02/00/2005 2 Few
Corridor Walls and Doors Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Corridor and hallway doors that block smoke. 00/03/2005 02/00/2005 2 Few
Electrical Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Properly installed electrical wiring and equipment. 00/03/2005 02/00/2005 2 Some
Exits and Egress Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Exits that are accessible at all times. 00/03/2005 02/00/2005 2 Few
Hazardous Area Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Properly installed hallway dispensers for alcohol-based hand rub. 00/03/2005 02/00/2005 1 Some
Medical Gases and Anesthetizing Areas Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Proper medical gas storage and administration areas. 00/03/2005 02/00/2005 2 Few

Inspection, 00/02/2002

Automatic Sprinkler Systems Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Automatic sprinkler systems that have been maintained in working order. 00/02/2002 00/02/2003 2 Many
Building Service Equipment Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Properly protected cooking facilities. 00/02/2002 00/02/2003 2 Few
Corridor Walls and Doors Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Corridor and hallway doors that block smoke. 00/02/2002 00/02/2003 2 Some
Electrical Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Properly installed electrical wiring and equipment. 00/02/2002 00/02/2003 2 Few
Emergency Plans and Fire Drills Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Record of quarterly fire drills for each shift under varying conditions. 00/02/2002 00/02/2003 2 Some
Exits and Egress Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Exits that are accessible at all times. 00/02/2002 00/02/2003 2 Many
Hazardous Area Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Special areas constructed so that walls can resist fire for one hour or an approved fire extinguishing system. 00/02/2002 00/02/2003 2 Some
Smoking Regulations Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Posted No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed." 00/02/2002 00/02/2003 2 Many
 

2645 East Thomas Road
Phoenix, AZ 85016

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