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Friendly Village Nursing And Rehab Center

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900 Boyce Dr
Rhinelander, WI 54501
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Details

Type of Ownership For profit - Corporation
Participates in Medicare? Yes
Participates in Medicaid? Yes
Certified Beds 120
Continuing Care? No
Resident Council? Yes
Family Council? No
Multi-Home Chain? No
Located in a Hospital? No
Special Focus Facility? No

View:    Health Inspections  |  Quality Measures  |  Staffing  |  Fire Inspections

Health Inspections  

Most Recent Inspection: 04/16/2012

Date of last standard health inspection: 04/16/2012
Quality Indicator Survey No
Dates of Complaint Investigations: 04/01/2011 - 03/31/2012
Total number of Health Deficiencies for this nursing home: 1
Average number of Health Deficiencies in WI: 4
Average number of Health Deficiencies in US: 3
Range of Health Deficiencies in WI: 0 - 23
Quality Care Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Provide necessary care and services to maintain or improve the highest well being of each resident. 01/05/2012 00/03/2001 3 Few

Inspection, 01/04/2012

Environmental Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Provide housekeeping and maintenance services. 01/04/2012 00/06/2001 1 Some
Have a program that investigates, controls and keeps infection from spreading. 01/04/2012 01/03/2001 2 Some
Nutrition and Dietary Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Make sure that special or therapeutic diets are ordered by the attending doctor. 01/04/2012 01/03/2001 2 Few
Store, cook, and serve food in a safe and clean way. 01/04/2012 01/03/2001 2 Many
Quality Care Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Provide necessary care and services to maintain or improve the highest well being of each resident. 01/04/2012 01/03/2001 3 Few
Resident Assessment Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Ensure each resident receives an accurate assessment by a qualified health professional. 01/04/2012 01/03/2001 2 Some
Resident Rights Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Give residents a notice of rights, rules, services and charges. 01/04/2012 01/03/2001 1 Many
Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality. 01/04/2012 01/03/2001 2 Some
Ensure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care. 01/04/2012 01/03/2001 2 Few

Inspection, 03/00/2011

Mistreatment Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. 03/00/2011 01/03/2012 2 Few
Quality Care Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Assist those residents who need help with eating/drinking, grooming and personal and oral hygiene. 03/00/2011 01/03/2012 2 Some

Inspection, 02/01/2008

Quality Care Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Ensure residents maintain acceptable nutritional status. 02/01/2008 00/06/2009 2 Few

Inspection, 01/06/2004

Administration Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Keep accurate, complete and organized clinical records on each resident that meet professional standards. 01/06/2004 01/04/2005 2 Few
Keep accurate, complete and organized clinical records on each resident that meet professional standards. 01/06/2004 01/04/2005 2 Few
Environmental Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Provide housekeeping and maintenance services. 01/06/2004 01/04/2005 2 Some
Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents. 01/06/2004 01/04/2005 2 Few
Have a program that investigates, controls and keeps infection from spreading. 01/06/2004 01/04/2005 2 Few
Have a program that investigates, controls and keeps infection from spreading. 01/06/2004 01/04/2005 2 Few
Pharmacy Service Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Ensure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being. 01/06/2004 01/04/2005 2 Few
Quality Care Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Provide necessary care and services to maintain or improve the highest well being of each resident. 01/06/2004 01/04/2005 3 Few
Assist those residents who need help with eating/drinking, grooming and personal and oral hygiene. 01/06/2004 01/04/2005 2 Some
Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. 01/06/2004 01/04/2005 4 Few
Provide necessary care and services to maintain or improve the highest well being of each resident. 01/06/2004 01/04/2005 3 Few
Assist those residents who need help with eating/drinking, grooming and personal and oral hygiene. 01/06/2004 01/04/2005 2 Some
Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. 01/06/2004 01/04/2005 4 Few
Resident Assessment Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Review or revise the resident's care plan after any major change in physical or mental health. 01/06/2004 01/04/2005 2 Few
Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. 01/06/2004 01/04/2005 2 Some
Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. 01/06/2004 01/04/2005 2 Some
Resident Rights Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality. 01/06/2004 01/04/2005 2 Some
Ensure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care. 01/06/2004 01/04/2005 2 Few
Reasonably accommodate the needs and preferences of each resident. 01/06/2004 01/04/2005 2 Few
Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality. 01/06/2004 01/04/2005 2 Some

Inspection, 01/02/2004

Administration Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Make sure that nurse aides show they have the skills and techniques to be able to care for residents' needs. 01/02/2004 02/06/2004 2 Few
Nutrition and Dietary Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Make sure that special or therapeutic diets are ordered by the attending doctor. 01/02/2004 02/06/2004 2 Few
Quality Care Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Provide care by qualified persons according to each resident's written plan of care. 01/02/2004 02/06/2004 2 Few

Inspection, 01/07/2002

Administration Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Operate and provide services according to Federal, State, and local laws and professional standards. 01/07/2002 01/09/2003 2 Few
Operate and provide services according to Federal, State, and local laws and professional standards. 01/07/2002 01/09/2003 2 Few
Environmental Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Provide housekeeping and maintenance services. 01/07/2002 01/09/2003 1 Many
Have a program that investigates, controls and keeps infection from spreading. 01/07/2002 01/09/2003 2 Many
Mistreatment Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. 01/07/2002 01/09/2003 2 Few
Develop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property. 01/07/2002 01/09/2003 2 Few
1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. 01/07/2002 01/09/2003 2 Few
Develop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property. 01/07/2002 01/09/2003 2 Few
Nutrition and Dietary Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Store, cook, and serve food in a safe and clean way. 01/07/2002 01/09/2003 2 Some
Quality Care Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Provide care by qualified persons according to each resident's written plan of care. 01/07/2002 01/09/2003 2 Few
Make sure that residents receive treatments/services to maintain or improve their ability to care for themselves. 01/07/2002 01/09/2003 2 Few
Assist those residents who need help with eating/drinking, grooming and personal and oral hygiene. 01/07/2002 01/09/2003 2 Few
Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. 01/07/2002 01/09/2003 2 Some
Have enough nurses to care for every resident in a way that maximizes the resident's well being. 01/07/2002 01/09/2003 2 Some
Have enough nurses to care for every resident in a way that maximizes the resident's well being. 01/07/2002 01/09/2003 2 Some
Resident Assessment Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Assure that each resident 01/07/2002 01/09/2003 2 Few
Ensure each resident receives an accurate assessment by a qualified health professional. 01/07/2002 01/09/2003 2 Some
Ensure each resident receives an accurate assessment by a qualified health professional. 01/07/2002 01/09/2003 2 Some
Resident Rights Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality. 01/07/2002 01/09/2003 2 Few
Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality. 01/07/2002 01/09/2003 2 Few

Nursing Home Staffing  

Information comes from data that the nursing home reports to its state agency. It contains the nursing home staffing hours for a two-week period prior to the time of the state inspection. CMS receives this data and converts it into the number of staff hours per resident per day.

National Average Average in WI Golden Living Center, Asheville
RN Staff Only1 N/A N/A 4 out of 5 stars
Total Number of Residents 85 73 86
Total, Licensed Nurse Staff Hours
per Resident per Day 		15 hours 26 minutes 4 hours 51 minutes 1 hour 24 minutes
RN Hours
per Resident per Day 		14 hours 37 minutes 4 hours 18 minutes 54 minutes
LPN/LVN Hours
per Resident per Day 		14 hours 52 minutes 4 hours 30 minutes
CNA Hours
per Resident per Day 		16 hours 21 minutes 5 hours 58 minutes 2 hours 12 minutes

1 The star rating a nursing home received for the information it provided about its Registered Nurse (RN) staffing. RNs have between 2 and 6 years of education.

Quality Measures  

Information comes from data that the nursing home reports to its state agency. It contains the nursing home staffing hours for a two-week period prior to the time of the state inspection. CMS receives this data and converts it into the number of staff hours per resident per day.

Long-Term Residents

Short-Term Residents

Fire Safety Inspections

Lists the fire safety requirements that the nursing home failed to meet. Fire safety results are not included in the nursing home's Overall Rating.

Most Recent Inspection: 04/12/2012

Automatic Sprinkler Systems in all required areas Yes
Date of last standard fire safety inspection: 04/12/2012
Dates of Complaint Investigations: 04/01/2011 - 03/31/2012
Total number of Fire Safety Deficiencies for this nursing home: 0
Average number of Fire Safety Deficiencies in WI: 0
Average number of Fire Safety Deficiencies in US: 2
Range of Fire Safety Deficiencies in WI: 0 - 0

Inspection, 01/04/2012

Automatic Sprinkler Systems Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Automatic sprinkler systems that have been maintained in working order. 01/04/2012 01/03/2001 2 Some
Building Service Equipment Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Properly constructed linen or trash chutes. 01/04/2012 01/03/2001 2 Few
Hazardous Area Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Special areas constructed so that walls can resist fire for one hour or an approved fire extinguishing system. 01/04/2012 01/03/2001 2 Some
Vertical Openings Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector. 01/04/2012 01/03/2001 2 Some

Inspection, 01/02/2004

Automatic Sprinkler Systems Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
An approved automatic sprinkler system connected to the fire alarm system. 01/02/2004 01/04/2005 2 Few
Automatic sprinkler systems that have been maintained in working order. 01/02/2004 01/04/2005 2 Some
Emergency Plans and Fire Drills Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Record of quarterly fire drills for each shift under varying conditions. 01/02/2004 01/04/2005 1 Many
Exit and Exit Access Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
At least two remote exits on each floor or fire section of the building. 01/02/2004 01/04/2005 2 Some
Hazardous Area Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Special areas constructed so that walls can resist fire for one hour or an approved fire extinguishing system. 01/02/2004 01/04/2005 2 Few

Inspection, 01/04/2002

Automatic Sprinkler Systems Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
An approved automatic sprinkler system connected to the fire alarm system. 01/04/2002 00/02/2003 2 Some
Automatic sprinkler systems that have been maintained in working order. 01/04/2002 00/07/2003 2 Some
Hazardous Area Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Special areas constructed so that walls can resist fire for one hour or an approved fire extinguishing system. 01/04/2002 01/08/2002 2 Some
Smoke Compartmentation and Control Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Walls that prevent smoke from passing through and would resist fire for at least one hour. 01/04/2002 01/08/2002 2 Some
Vertical Openings Deficiencies
Deficiency Inspection Date Correction Date Level of Harm Residents Affected
Proper stairway enclosures and vertical shafts. 01/04/2002 01/08/2002 2 Some